Frequently Asked Questions


Do You Accept Walk-Ins?

Not at this time. Please book an appointment prior to coming in!

How Do I Book An Appointment?

Under "Consignment Info" in the navigation bar on the top of our website you will find a page titled "Book Appointment."

Or you can calll us!

What Will You Accept?

We look for pieces to be:

  1. Seasonal
  2. Mint Condition (no stains or general signs of wear & tear)
  3. Original Retail Price Must Be Over $200

We have a list of Preferred Brands under our "Consignment Info" Tab.

What Is The Split?



Missing Consignment Receipt Email?

Check your spam folder first! If it's been over 2 business days since your consignment appointment and you still haven't received it, give us a call. We'll gladly resend it.

When Is My Consignment Period End Date?

Our consignment cycles end on Wednesdays, usually 6 weeks from the drop-off day. For precise dates, feel free to ask!

Want to Bring in More Pieces?

Aim for the same week! Aligning your consignments ensures they're on the same 6-week cycle, reducing extra notifications.

Receiving Frequent Pick Up Notifications?

Multiple consignment appointments can lead to different 6-week cycles for your items, resulting in multiple notifications.

Want to Consolidate Consignment Cycles?

We can change all of your pieces to be on the same timeline, but keep in mind newer pieces will have a shorter sales cycle than the full 6 weeks.


I just got a 6-Week Consignment Cycle End Email - What does that mean?

This is just a 6-week touch base email to send a friendly remind about your consignment with us.

It is not a pick-up notice! Only phone calls indicate the need for retrieval.

I Received A Pick-Up Call, Now What?

You have one week from the date of your first pick-up call to retrieve your pieces.

If they are not picked up by that date, and we haven't heard anything from you in that time period, we will have to deal with your pieces on your behalf, which may include donation.

Won’t be able to Make a Pick-Up Deadline?

Contact us! Communication is very important! As long as, and we'll extend the deadline to accommodate your schedule.

Don’t Want to Renew? 

If you don’t receive a call for pick-up, and you want to cancel your consignment cycle moving forward, call us! Please give us at least one day notice so we can prepare your items for your convenience.

Commission Payout Pickup

Call ahead! We'll have your check ready for collection.

Prefer to Donate Pieces?

Notify us via call or email. We can handle your pieces or set all future items for donation.


Vendor Portal Significance?

This is your one stop shop for tracking your consignments! Monitor inventory, prices, sales, and commissions easily.

Where to Access the Vendor Portal?, under "Consignor Portal" in the main menu.

Troubleshooting Portal Access

Make sure you register for an account first! Click "register" under login, input your details, and you're set.

No Vendor Linked in Portal?

We have to manually link accounts so we can only complete account registration during business hours. Your account will link by our day end!

Missing Pieces in Vendor Portal?

If it’s been less than a week since your consignment appointment and you notice missing pieces, please call us ASAP.

If you were recently called to pick up, when we pull pieces we archive them from our system! Don’t worry, they may be removed from your portal view, but they’re still tracked in our system.


Pricing Questions or Concerns?

Call or email within 48 hours! We're here to work with you to find a comfortable price, within reason. Our pricing is based on original retail value, discounted by 60-80% depending on condition and market value. We want you comfortable, but trust our pricing to match client expectations. If needed, we'll return the item.

How We Determine Prices

Thorough research! We find original retail prices and set ours at 60-80% off, factoring in condition and market value. Rest assured, we also want the highest sale price possible!

Custom Split Request for High-End Pieces?

All sales split 50/50, regardless of original price, as we're a Luxury Designer Consignment shop.